Please note, we ship all orders placed on Monday to Friday the same day placed before 1.45pm, orders placed after this time will be shipped the next working day (Mon, Tues, Wed, Thurs, & Fri)

To ensure you receive your order the next working day, please ensure you place your order Mon-Thurs before 1.45 pm on a next working day delivery.

Delivery:

Standard Delivery- £3.95 (Free with orders over £30)- 2 Day service

First Class Delivery- £4.95 (Free with Orders over £60) Next Day

Next Day Delivery – £5.95- Next Working Day (Excluding Saturday & Sunday)

Click & Collect – Free

Order before 1.45 pm pm for same day dispatch.

Order after 1.45 pm on Friday, dispatch will be on the following Monday.

 

Where is my Delivery?

All items displayed on our website as ‘In Stock’ are available to be ordered from our warehouse and will be dispatched the same working day that we receive your order (if placed before 2:00 pm Monday-Friday). Over 99% of our parcels are delivered within the specified time for your delivery method but if you don’t receive your order within the time expected please track your parcel online or contact our Customer Services team.

If you do not receive your order we ask that you let us know within a reasonable period (30 days from order) if your parcel does not arrive. Under Trading Standards guidelines, if you do not notify us that your parcel has not been delivered we will assume it arrived safely.

Here is what you need to do if your parcel does not arrive in time:

Standard Delivery

If you order before 2:00 pm on a weekday, 95% of Royal Mail 48 parcels are delivered within 2 working days. Please check the tracking code you received when your item was dispatched against the Royal Mail website. Your parcel may be on its way or require collection from your local Sorting Office if Royal Mail were unable to deliver. If this tracking code doesn’t provide enough information about the whereabouts of your parcel please contact our Customer Services team. Please note that 48 hours is a guideline and some parcels may take slightly longer but if you have any questions please contact us.

Next Day Delivery (1 working day)

Place your order before 2:00 pm Monday-Friday and you may select Royal Mail Special Delivery to receive your parcel within 24 hours guaranteed to any address within mainland UK. You can track your parcel using the tracking code emailed to you at dispatch against the Royal Mail website. If you don’t have this code or need further assistance please contact Customer Services. If your order does not arrive by 5:30 pm the next working day after order, please contact us for assistance. Please note that all Special Delivery packages will require a signature.